Updates to Login System at MultiverseOnline.io
We are introducing a new feature for MultiverseOnline.io account holders to combine their Facebook or Google logins into one central email/password system. For a successful login consolidation, the email address linked with both accounts should be identical.
How to Update your MultiverseOnline.io Account Login:
Watch the below video and follow the next steps.
Set Up Email/Password Login.
To start the consolidation process you must first have a multiverseonline.io account that you created by signing in with email + password. If you already have an email/password login for MultiverseOnline.io with the same email as your Facebook/Google, sign in. If not, create a new one using the "Sign up" option on MultiverseOnline.io.Initiate Account Consolidation.
After logging in, click on the top-right drop-down arrow on the website to find the 'Merge Accounts' option. If you have accounts associated with the same email that can be consolidated, you'll receive an email with a merging link. In certain cases listed below, you will need to reach out to support@ftl.ltd, because your accounts cannot be merged automatically.Complete the Consolidation Process.
Click on the link in the merge email. It's best to do this from the device you logged into MultiverseOnline.io with. Once done, you’ll get a dialog congratulating you, and a recommendation to sign out if it didn't happen automatically. Sign out and sign in again to check if the accounts consolidated correctly and your content is now visible.
Reasons Your Accounts Might Not Merge:
Missing Email Address.
In certain situations, signing in with Facebook will not have automatically provided us with your email address. Consequently, the process cannot be completed automatically. If you are certain you signed in with the correct email address but no accounts could be merged contact us at support@ftl.ltd.
Multiple Multiverse Accounts with paid Metaverses / Multiple Oculus Accounts.
Some users have already created multiple accounts using the same email address (i.e. signing in with both Facebook and email/password). In many of these cases we can safely consolidate all accounts into one. However, if both accounts have also been linked to Oculus, or both have paid Metaverse subscriptions, we can not automatically merge accounts and content.
Lost Email Access.
If you have lost access to the email account used for Facebook login, unfortunately we won’t be able to help due to security measures.
Points to Remember
Not sure if you already signed in with an email/password or have forgotten your password? There's a 'reset password' button, which will send you a reset password link.
On creating a new email based account, you will receive a 'verify account' email. You don’t have to verify your email immediately, it is simply a legal requirement to ensure your email security.
We're actively working on reinstating the Facebook login. If you’d rather wait for that, it's perfectly fine.
If you have any additional questions regarding your login and accounts, please contact us at support@ftl.ltd.
